Website Return Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the original manufacturer.
Additional Non-refundable Items
- Gift cards.
- Downloadable software products.
- Some health and personal care items.
Partial Refunds
There are certain situations where only partial refunds are granted: (if applicable)
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
- Any item not in its original condition, that is damaged, or is missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Books with obvious signs of use.
Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 2 business days of your return approval.
Late or Missing Refunds (If Applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at delightedtodoula@yahoo.com
Sale Items (If Applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (If Applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at delightedtodoula@yahoo.com and send your item to: 30485 Oldstream Circle, Southfield, Michigan 48076 United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the original purchaser.
Shipping
To return your product, you should mail your product to: 30485 Oldstream Circle Southfield, Michigan 48076 United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, you will be refunded for the full original purchase price of the item only. No additional compensation will be paid out to cover your costs of shipping.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please allow up to 3 weeks for an exchange to be processed and fulfilled. Again, the exact time frame may vary, but 3 weeks is the average amount of time it takes to process an exchange.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contacting Us
If you have any questions about this Return Policy, the practices of this site, or your dealings with this site, please contact us at:
Delighted to Doula
30485 Oldstream Circle
Southfield, Michigan 48076
United States
248-445-0126
delightedtodoula@yahoo.com
www.delightedtodoula.com
